Registered Charity No. 1142919
Phone: 0121 788 1087 or 0798 551 1062 Email:

Covid-19 Response


Adjusting the way we deliver our services

Due to the coronavirus pandemic, we are following the government’s advice to avoid contact as much as possible and have decided to suspend all our face to face social activities (homework club and youth club). We continue to run our casework service, offering advice and support by phone and online whilst face to face appointments are offered only in cases of extreme vulnerability which can’t wait and where telephone advice is not effective.

Our work includes making sure that our clients are fully aware of the government guidance in relation to Covid-19,  connecting them to various mainstream services that can provide support or giving emergency grants to those who are destitute.  

We would like to express our profound gratitude to all our funders, especially to the CAF Coronavirus Emergency Fund and Western Power Distribution for their support which has enabled us to purchase new equipment to continue to work effectively remotely and to provide additional support to our clients who have been hard hit by this pandemic.

If you need support or would like to refer someone, please:

  • call us on 01217881087 or 07931 932607 between 09:00am and 5:00pm or
  • email us at:  or
  • complete ENTRAIDE Referral Form and email it back to the addresses on the form; someone will contact you as soon as possible.
  • contact us via our facebook page or twitter @Entraidecharity

Advocating for Policy Change During the Covid-19 Pandemic

We have joined force with other refugee and migrant support organisations across the country to demand that the government change their hostile environment policies towards migrants to safeguard them during this pandemic. Below is some of the work we have been involved with since the beginning of the pandemic:

A summary of Changes to Asylum & Resettlement policy and practice in response to Covid-19 implemented by the government over the past few weeks can be found here

Advice on how to protect yourself during this pandemic

  •  NHS information on the corona virus can be found here
  • For more Government information and advice on Covid-19, click here
  • Doctors of the World Coronavirus (Covid 19) advice for patients in many languages can be found here. The guidance is based on the government’s updated advice and health information.

Support us

If you able to support this work, please don’t hesitate to donate or volunteer for us.